Internship overview

From Engineering to Finance to Creative, at Zendesk, we hire interns, co-ops, and student workers in all areas of the business. Everyone needs help getting acclimated at the beginning of their journey. That's why we pair you with mentors to nurture your growth along the way. You’ll work on a project that will impact your team and the business from day one. We don’t believe in irrelevant work. And to create more opportunities for you to connect with the Zendesk team, we'll host networking and professional development events.

Who are we?

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 170,000 paid customer accounts in over 160 countries and territories use Zendesk products. Headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. We believe in making other people’s lives better—both through our products and everyday interactions. We’re also just really nice people. If that sounds like you, then you should come work with us.

Read more here on how we put people first.

Meet our interns

The students who work at Zendesk come from a wide range of countries, areas of study, and backgrounds. The University Relations Team interviewed a few of them to learn their favorite part of being a Zendesk employee, favorite internship projects, and advice for future interns. Here are their stories.

Meet our managers

Ever wonder what your colleagues in other intern positions are working on? So do we! We asked a handful of Hiring Managers to give us the highlights and tell us what their interns are currently working on. Not only that, but they shared some of their own personal advice!

Who he manages: Software Engineering Interns in Singapore

"Software Engineering Interns are deeply embedded into our engineering teams and work alongside our Software Engineers to see through our features end-to-end from planning, development, testing, to deployment. Our interns work on real-world use cases and will definitely relish the opportunity to see their code make a meaningful impact on our customers worldwide!"

Piece of advice: "Be curious and have an open mind. Learn as much as you can and do not hesitate to reach out if you get stuck. It's part of the learning process!"

Who he manages: Product Design Interns in Canada and Ireland

"Product design interns on the team helps us achieve more by taking on additional projects that we wouldn’t be able to. Their support can range from helping us execute and summarize a research study, to designing the end-to-end experience for a new feature, to delivering incremental improvement to our design libraries and tooling. They are a key part of the team and bring contagious levels of energy!"

Piece of advice: "Product design interns, especially ones just starting out their first internship, are often anxious about presenting their work in front of a large cross-functional audience. The reality is: if you’ve presented already inside your design program, you are prepared to do this and will realize how easy and natural the collaboration can be. Remain confident and remember that good design is done through iteration!"

Who she manages: Student Developers in Denmark

"A student developer’s main responsibility is to learn, to be curious about how we build products and ask questions about everything. Fresh eyes always bring helpful perspectives that enable us to deliver better products."

Piece of advice: "It can feel overwhelming to see all the things and services that are interacting with each other in the Zendesk software architecture. Being here over 6 years it is nearly impossible to keep the full picture in mind- and that's okay! You will grow the picture with each day and learn a lot along the way. Take your time and enjoy the journey."

Who he manages: Product Management Interns in the USA

"As a PM intern at Zendesk, you will be working with your dev team to build out news features and fix bugs, speaking with customers to understand their pain points, and working with other product teams to drive consensus on how best to achieve product solutions."

Piece of advice: "Network! Try to talk to as many PMs, engineers, advocates, CSEs, etc. as you can. This internship is your opportunity to meet new people and learn from them! I think a good goal is to jump in a zoom with a minimum of 3 new people across Zendesk each week."

Who she manages: Business Analyst Interns in the USA

"Business Analyst Interns help drive business decisions within Zendesk through deck creation, model analysis, and working alongside our cross functional partners."

Piece of advice: "I would recommend interns ask as many questions as they can and make connections with people throughout the company."

Who she manages: Product Design Intern in the USA

"A product design intern works closely with cross-functional partners such as product managers, engineering, content, research as well as other product designers to design and develop features that improve our customers’ experiences with our product software."

Piece of advice: "My advice is to meet and talk to as many people as you can during your internship. Everyone has different insights or advice you can learn from and at the same time you are also building connections for the future."

Interview experience

We're excited to get to know you, learn about projects you’ve worked on, and experiences you can bring to Zendesk. If you're contact for an interivew, you’ll speak to people in Presales and to nice people across the Zendesk team.

Of course, interviews are a two-way process. Our conversations are for you to get to know us too. We’re happy to answer your questions.

FAQs

How do I apply for a role with Zendesk?

You can apply for any open position here! After you apply, a University Recruiter will contact you with next steps based on your skills and experience and the qualifications shared in the job posting.

How many roles can I apply for?

We don’t have a limit on the number of roles you can apply for. You can submit an application for any role that you feel is a good fit for you, your background, and your skillset.

Does Zendesk convert their interns to full-time employees?

Yes, our goal is to hire our interns as full-time employees. Whether each intern will be offered a full-time role is contingent on that person's performance and business needs.

What type of workers does University Recruiting hire?

We hire interns, co-op students, and student trainees. The requirements for each role can be found within the job description.

Which teams does University Recruiting hire for?

We hire for a variety of technical and non-technical teams, such as Engineering, Product, Finance, Creative, IT, and Operations.

What perks and benefits do I receive as an intern?

As an intern, you are eligible for Zendesk benefits and will have full access to our perks. These vary by country, so ask your recruiter during the interview process which benefits you would receive.

Will I have a mentor at Zendesk?

Yes, you will have an assigned manager and mentor that are there to support and guide you throughout your program. We want to see you grow at Zendesk, both personally and professionally.

Will I have an opportunity to connect with other interns and students at Zendesk?

There will be many opportunities to network and meet the other interns and students throughout your program. We host a variety of intern-specific events that are centered around development, social activities, and volunteering.