From Engineering to Finance to Creative to you name it – Zendesk hires interns, co-ops and student workers in all areas of the business. We know everyone needs some help getting acclimated at the beginning of their journey, which is why we pair you with mentors to nurture your growth along the way. The project you’ll be assigned to will truly impact your team and the business from day one – we don’t believe in giving irrelevant work to our interns. We also host various networking and professional development events so you can connect with other Zendesk employees while you’re here.
At Zendesk, we believe in making other people’s lives better—both through our products and everyday interactions. We’re also just really nice people. (We know, humble brag.) If that sounds like you, then you should come work with us.
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 170,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Read more here on how we put people first.
Poland, Recent University Grad
Favorite Project: "I really enjoyed writing and onboarding copy for a new Zendesk Guide feature. It was like a puzzle, figuring out how to best communicate changes while keeping the copy conversational."
Favorite Thing About Being an Intern: "Everybody’s so kind and helpful. Because of this, I’m never hesitant to ask for help and have been learning so much in the process."
Piece of Advice for Future Interns: "Ask about everything–there really are no stupid questions. Ultimately, that’s what you’re here for–to learn as much as possible and everybody at Zendesk is committed to helping you achieve that goal. Schedule those 1:1s, raise your hand in meetings, and type away on your teams’ Slack channels."
Missouri, United States, Rising Undergraduate Senior
Favorite Project: “Creating an automation for Splunk Search to assist the Threat Monitoring and Response Team.”
Favorite Thing About Being an Intern: “My favorite part is the opportunity to shadow experts throughout their day and contribute to the real projects that will be implemented.”
Piece of Advice for Future Interns: “The hardest challenge for me was to start asking for help. What I learned is to not be scared to ask questions (or scared to look stupid) and reach out to people- everyone here wants you to succeed. Also, volunteer to take on challenges that take you out of your comfort zone. And finally, go to all the fun meetings and events, this is your chance to “grab” as much of the useful information as possible!”
Pennsylvania, United States, Rising Undergraduate Senior
Favorite Project: "My favorite project I’ve worked on has been on the Benefits Guides to provide employees with a solid understanding of the many different programs offered at Zendesk.”
Favorite Thing About Being an Intern: "The Culture at Zendesk has been my favorite part of being an intern. Everyone I have met has been incredibly helpful and welcoming!”
Piece of Advice to Future Interns: "My advice to future interns is to work hard and enjoy the experience!”
Minnesota, United States, Rising Undergraduate Senior
Favorite Project: “I learned to read and leverage Zendesk developer documentation to build and customize a Zendesk Chat application as well as took an active part in my team’s processes and procedures from Sprint Planning to reviewing PRs for my teammates - even PRs written by staff-level engineers!”
Favorite Thing About Being an Intern: “Having all the tools I need to succeed here at Zendesk in my role. However, so far the people have the best part. Getting to work with kind, responsible and supportive people from different backgrounds and countries has always been a dream and it feels like home.”
Piece of Advice for Future Interns: “This is something that I’ve heard from other interns on my team but also my colleagues; to ask questions because that’s why you’re here and everyone wants to see you succeed!”
Arkansas, United States, Rising Undergraduate Senior
Favorite Project: “Evaluating foreign currency revenue recognition!”
Favorite Thing About Being an Intern: “There is an abundance of resources that have helped me feel welcome and settled at Zendesk. The people that I have interacted with, especially on my team, have made themselves available to answer my questions and help me grow and learn from their experience.”
Piece of Advice for Future Interns: “Be intentional about being open to learning from people and using the resources that Zendesk offers. People at Zendesk have amazing experience and knowledge, which makes it a great opportunity for personal growth and development.”
Dublin, Ireland, 1st-Year Masters Student
Favorite Project: “I've worked on one design (Malware scanning mobile design pattern) and one UX research project (Synthesizing results from user feedback/interviews on the redesigned support mobile app) since the start of the position. Both have given me amazing learnings. The first helped me understand that a design project is beyond just designing - it involves navigating across and within teams to take it from scope to finish. The second was exciting in terms of knowing how users were experiencing and appreciating the redesign and simply learning how to communicate this to internal stakeholders.”
Favorite Thing About Being an Intern: “The super supportive team who wants you to do well and value what you bring to the table despite being an intern.”
Piece of Advice for Future Interns: “Zendesk's highlight is its culture - super supportive and extremely talented people. So, don't be afraid to put yourself out there and pursue what interests you.”
How do I apply for a role with Zendesk?
You can apply for any open position here! Once you apply, a University Recruiter will reach out to you if they have identified a good fit with the role.
How many roles can I apply for?
We don’t have a limit on the number of roles you can apply for. You can submit an application for any role that you feel is a good fit for you, your background and your skillset.
Does Zendesk convert their interns to full-time employees?
Yes, conversion is a goal that we hope to achieve at the end of your program. This is contingent on the intern’s performance and business needs.
What type of workers does University Recruiting hire?
We hire interns, co-op students and student trainees. The requirements for each role can be found within the job description.
Which teams does University Recruiting hire for?
We hire for a variety of technical and non-technical teams, such as Engineering, Product, Finance, Creative, IT, Operations and many more.
What perks and benefits do I receive as an intern?
As an intern, you are eligible for Zendesk’s benefits and will be able to take advantage of our perks. These do vary by each country, so ask your recruiter during the interview process which benefits you would receive.
Will I have a mentor at Zendesk?
Yes, you will have an assigned manager and mentor that are there to support and guide you throughout your program. Your professional and personal development are a top priority of ours!
Will I have an opportunity to connect with other interns and students at Zendesk?
There will be many opportunities to network and meet the other interns and students throughout your program. We host a variety of intern specific events that are centered around development, social, volunteering.