Make customer experiences better
Be a part of supporting more than 100K customers globally by growing AI technology that turns approximately two billion of their service interactions each year into pure joy. By building your career with Zendesk, you’ll touch every person on the planet with faster, easier, happier customer experiences. And when you couple your ambition with our people-first culture, you’ll help connect global brands like Lush, Grubhub, and others with their customers in an exceptionally personalized way.
Culture
We’re good company
Create solutions with supportive team members who are energized by change, challenge, and making a real difference for people. We bring calm and confidence to the always flexing and sometimes chaotic world of customer service tech.
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“We really understand the importance of teamwork. You can’t build something at the scale that we do at Zendesk on your own.”
Łukasz
Senior Engineering Manager, Kraków
More meaningful moments. Fewer Zoom calls.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, contemplation, and events. We have stocked kitchens, quiet spaces and game spaces for when you need to recharge or unwind. And with our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
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Quiz
How Zendesk are you?
Zendesk employees are special people. Answer these questions and tally your score—if you answer yes to 3 or more, you’re one of us!
Do you love pushing yourself to achieve great things?
Are you curious, with a knack for visionary thinking?
Do you thrive in a dynamic environment?
Are you a natural leader who embraces accountability?
Do you think with a global mindset and value diverse perspectives?
“I wanted to be in an environment where you can shine while also learning a lot from others. I found it at Zendesk.”
Josephine
Business Development Representative, Mexico
Total Rewards
Benefits that care for your whole self
We take your well-being personally—no matter your role, the continent you work from, or where you are in your career journey. At Zendesk, expect competitive salaries, plus total benefits with holistic support of physical and mental health, with time away to recharge.
Physical Well Being
Medical insurances, health support and leave programs; movement with fitness partners, apps and classes
Emotional and Spiritual Well Being
Access to therapists, coaches, mindfulness and mental fitness apps, employee assistance program
Financial Well Being
Competitive compensation, retirement, and financial security programs (including disability, accident, and life insurances)
Intellectual and Occupational Well Being
Development through concentrated programs, on-demand learning and support, coaching and mentoring
Social and Environmental Well Being
Employee Resource Groups, family-forming funds, benefits and support, global parental leave program, military leave, and emergency leave for natural disasters and unforeseen events
Learning & development
We invest in growth: starting with yours
You’re going to love your opportunities for career transformation here. High-potential development programs help you differentiate your contributions, build specific leadership skills, and accelerate your career.
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“I’ve never seen such a supportive organization that is, from the top down, willing to strategize, hop on a call, and roll up their sleeves. When we work together, nothing stops us.”
Rodney
Senior Director, Customer Success, USA
Career goals
Find where you fit
With many moving parts within a global organization, our Finance, Legal, People, and Security teams are strategically positioned to keep Zendesk people, services, finances, and security expertly sorted.
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You belong
We intentionally build a inclusive workforce that upholds our culture of empathy and camaraderie. Employee Communities (ECs) help build our inclusive culture by amplifying the voices of underrepresented groups within and beyond Zendesk.
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Social & Environmental Impact
We’re a force for global good
Zendesk’s dedication to exceptional service is integrated into every aspect of our business, from the products we build, to the communities and environment we impact, to the customer experiences we enrich. Through grants, employee engagement programs, products, and robust climate actions, we’ve made a tangible difference in our global community. Our highlights include:
Robust employee volunteer program, including pro bono opportunities that support global nonprofits
Millions of dollars donated, and a 100% free product donation program for eligible nonprofits
Sponsored upskilling and certification program for under-resourced communities
Impactful climate action program that has achieved 100% carbon neutral products
“Investing my time in social impact work is an amazing way for me to give back and meet like-minded people. Getting involved brings so much positivity to my days and fuels good relationships at work by building trust and engagement.”
Sahitya
Senior Executive Assistant, Product Development Program Management, Australia
Locations
There’s a world of opportunities here
Where do you want to work?
With our global presence, hybrid work approach, and commitment to flexibility, we keep careers people-first. Just like the customer experiences we provide. Find your location. Find your role.
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HQ San Francisco
Austin
Bangalore
Berlin
Copenhagen
Dublin
Krakow
Lisbon
London
Madison
Manila
Melbourne
Mexico City
Montpellier
Montreal
Novi Sad
Paris
Pune
São Paulo
Singapore
Tallinn
Tokyo
“At Zendesk, our responsibility extends beyond serving our customers, employees, and shareholders—it encompasses our global community and environment.”
Tom Eggemeier
CEO, USA
Awards
We’re do-good-famous
2024 Halo Best Technology for Good Initiative
2023 Disability Equality Index Best Place to Work for Disability Inclusion
2023 Hired’s Top Employers Winning Tech Talent
2023 Campus Forward Award
2023 Best Places to Work, Built In
Newsweek America's Most Responsible Companies 2023
USA Today Top 10 Climate Leaders
We can’t wait to meet you
Join our Talent Community to learn about open roles, events happening near you, and more.
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