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Come on in Thanks for your interest in joining our Presales team at Zendesk. We’re delighted you made it here. This page is your guide to us, and to our recruitment process. Grab a cup of tea, settle in, and read on.

We’re Zendesk. It’s nice to meet you.

Zendesk makes better experiences for agents, admins, and customers. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. ​​​​​​


Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk products work right out of the box, with powerful features and functions to help any business improve their support operations. Our platform is designed to grow and scale, so it works for companies of any size—from startup to enterprise.

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Who's in the team​​​​​​​?

career path
Solutions Consultants Numerically, the majority of the team. SCs own the technical relationship with our prospects and support the Sales team in closing opportunities
Be Innovation
Channel Solutions Consultants Providing our developing channel business with product and enablement support
Exchange Knowledge
Platform Architects  Provide in-depth support to the Account teams, focussed on integrations, APIs and Sunshine (our new open CRM platform)
Health and Wellness
Solution Developers Support the SCs by developing demonstration assets.
Holidays
Technical Proposal and RFP Writers Manages the RFP process and owns the master content used to respond effectively to RFPs.
Subsidized Lunch
Success Specialists Provides additional in-depth support on key solution areas such as Explore & Messaging.

Presales Leadership

James Forde, Solutions Consulting Manager
talk hiring
« I was attracted to Zendesk by its fast-paced, dynamic environment. As well as working with brilliant colleagues and exciting customers, I love being able to have an impact on the organisation's evolution as it grows rapidly. Of course, having a product which customers love is another big positive. »
Simon Miles, Head of Presales EMEA6
take part
« I joined Zendesk 4 years ago because of its cool product, customer focus and great people. I don’t regret a moment of that decision and am proud to have helped to grow our amazing EMEA Pre-sales team from 6 to 26 in that time. Coming from a corporate background, it’s refreshing to work in a place where your voice is heard, where everyone can make a difference, and where the opportunity is there for the taking! »
Bjorn Bauer, Solutions Consulting Manager
get hired
« I stepped into the Zendesk world in 2008 as one of their first customers in Germany. I immediately fell in love with the product & the company, in fact so much so that I joined the Zendesk Presales team 6 years ago. You know you are in the right place if not only you are happy with the work you are doing but your family and friends can see how much you enjoy being a part of Zendesk. »

Meet the team
What do they say about their Zendesk experience?

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"Choosing to work at Zendesk was an easy decision. Zendesk has given me the opportunity to work with a broad, global team. I also appreciate that Zendesk makes it easy to give back to our local community, with our robust Corporate Social Responsibility initiatives. But what I love the most is that I get to work on a team that is always growing and improving - and that means we get the wonderful experience of driving that continual transformation." Christina Carter
Proposal and Content Specialist
Meet the team
​​​​​​​What do they say about their Zendesk experience?
« The unique mixture of both strategizing with disruptors to shake up their Industry as well as helping disruptees to adapt to modern times is what makes me excited to go to work every day. Zendesk is an open and flexible organization that has helped me to grow in my career and get promoted together with a relocation to Amsterdam. What you will find as a member of the PreSales team at Zendesk is agile and innovative products together with a collaborative, helpful and fun team. » Marco Fodde
Senior Solutions Consultant
Meet the team
​​​​​​​What do they say about their Zendesk experience?
"Being an SC at Zendesk has allowed me to get under the hood of all kinds of businesses, from tech-forward San Francisco startups to more traditional enterprises just beginning their digital transformation. After two years at HQ I’m thrilled to have been given the chance to transfer to our London office where I’m now gaining experience in the European market." Alice Egan
Solutions Consultant
Meet the team
What do they say about their Zendesk experience?
« Originally I came to Zendesk because the product convinced me: a great platform, easy to use and yet almost unlimited possibilities. Now I’ve been with Zendesk for a little over four years and it’s still fun like the first day. Zendesk gives me the freedom I need to work in a permanently motivated way with the flexibility to work in my own home office with a great and very supportive team. Zendesk simply has an awesome team culture. And last but not least, it’s the customers: Interesting customers who work on topics that drive me: create a better customer experience for tomorrow’s growth markets. » Franck Busch
Senior Solutions Consultant
Meet the team
​​​​​​​What do they say about their Zendesk experience?
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"I joined Zendesk for its international and dynamic spirit. Today I might be holding a session in Milano, tomorrow I’m having a rendez-vous under the Eiffel Tower and next week joining a marketing event in Madrid. What more to say? Oh right, we also have one of the best platforms in the whole SaaS industry, which customers truly love and we are part of a stellar team, which means an opportunity to learn new things every single day."

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Gabriele Ceroni
Solutions Consultant
Meet the team
​​​​​​​What do they say about their Zendesk experience?
"Having experienced, first hand, the enormous impact of implementing Zendesk in several organisations as a previous customer, joining Zendesk was an easy decision for me. And still, 5 years on, I love our product, what we do and our success and differentiator as a partner to our customers, not just a software vendor. Being part of a world class Presales team with the most helpful and truly talented colleagues, only makes it even better"
Julie Fosselius
Senior Solutions Consultant
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Our recruitment process

We’re excited to get to know you, learn about projects you’ve worked on, and experiences you can bring to Zendesk. You’ll speak to us in Presales, and nice people across the Zendesk team, including:

  • - Recruiters, to get the conversation started

  • - The Hiring Manager, to explore the role in-depth

  • - Team members, to understand what life in Presales is like

  • - An onsite panel, typically including members of the Sales team, plus some of the people you’ve already spoken with


Of course, interviews are a two-way process, so our conversations are for you to get to know us too. We’re here to answer all of your questions.

Margaux Bernard
research
Sourcer
mbernard@zendesk.com
Book a call
Serena Pearce
get hired
Recruiter
spearce@zendesk.com
Book a call
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